This is a short history of 2 regularly-dealer-maintained luxury cars. Shouldn't the customer "advisor" advise a minor brake-pad replacement rather than wait for a major expensive/dangerous problem? we strongly doubt that we would consider another Ford product. Had cars been coming in that turn lane, any number of people, particularly in our family, could have been killed. Only by forced pumping with both feet, and swerving into the turn lane, did she avoid a crash. When driving our 2 daughters and 2 grandsons the following day, the brakes did not hold, and she was unable to stop at a red light, nearly hitting the car in front of her. When she got the car, the bill for the brakes was $420. On 12-23-02 (3 days later) she reported to the dealer that the brakes were noisy (squeaked). There was no price adjustment for any of the 4 tires removed. When she picked up the car, all 4 tires (!)had been replaced at the cost of $548. After the tire was changed to the spare, she drove to the dealer and was told that both rear tires should be replaced for safety. She, along with our grandsons, experienced a tire blowout at 33,000 miles. Shouldn't the dealer check basic systems and make sure they are well maintained" my wife's towncar has a far more serious and hazardous history. Is this planned obsolescence" this was at 56,000 miles of use. A week later, it developed a leak, and was repaired at $1000. my first complaint is regarding my car that developed electronic problems right after it ran out of warranty, and needed a $500 repair. We purchased two new towncars from germain linc.-merc., naples, fl, in 19 my car's, VIN, 1999 Town car, and my wife's 2000 Town car, VIN.
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